ABOUT US

Who We Are
Focused on Relationship Management Services (RMS 4.0)
  • People-Highly Skilled
  • Process-Highly Scalable
  • Technology-Infinitely & Rapidly Scalable
Domain Focus
  • Voice and Non Voice Customer Care Support, Analysis & Research
  • Complex Technology Platform & Client Response Blended Services
Co-Founders
  • Outsourcing Pioneers in Eastern India
  • Start-up Experts & Industry 4.0 Thought Leaders
  • Combined 125+ Years of Global Experience
  • “Technology for All” Evangelists
  • Specialized in “Service Centre Set-ups” (Adhering to Global Standards)
  • “Scalable/Sustainable/Profitable” Venture Entrepreneurs
Past Notable Track Record
  • Experience in serving 25 Global Fortune 100 Companies
  • US $ 140 Million Business Merger

CAPABILITIES

Our Offerings - TOC
Technical
  • Technical Sales Support – Demonstration on Feature of a Platform through WebEX
  • Technical Support
  • Resolving Technical Client Queries
  • Handholding Clients to take them through Complex Software Processes
Operational
  • Inbound and Outbound Voice Process (Adhering to Global Standards)
  • Non Voice Support
    • Email Support
    • Help Desk Tickets
    • Loan & Claim Processing
  • Outbound Sales Support -
    • Business Lead Generation
    • Business Lead Conversion
    • Business Presentation & Documentation
  • Training New Clients on Usage of a Platform
  • On-Boarding New Clients
Consulting
  • Managed Service Centre (Model – Own/BOT/BOOT)
  • Multi Location – Multi Lingual – Multi Skill
  • On-Board / Train / Transition Processes
  • “Technology for All” Evangelists
  • Contact Centre Automation (Rule Based AI Support)

EXPERIENCE

Existing Service Offerings
Exclusive Help Desk Support on Tax (Business Intelligence Platform)
for Large and Global Business & Consulting Entities
  • Incoming / Outgoing Voice Support
  • Help Ticket Support
  • Creating user credentials
  • FAQ preparation and Updation
  • Implementation and Testing of Chatbot
Exclusive Help Desk Support on Risk & Compliance Check for Large
MNCs
  • Incoming / Outgoing Voice Support
  • Help Ticket Support
  • Pre –Onboarding Compliance Check for a prospective Corporate Client
  • Pre – Onboarding Risk Check for a prospective Corporate Client
Exclusive Help Desk Support for Banks, Financial Services &
Insurance Companies (BFSI)

Sales Support
  • Sales Support –Providing demonstration on features of the Tool to prospective End Users
  • Helping the RM’s in converting new business through knowledge sharing and addressing
  • End Client’s queries
  • Onboarding New Clients on the Platform
  • Training New Clients on the Platform
Ops Support
  • Creating user credentials
  • Incoming / Outgoing Voice Support
  • Help Ticket Support
  • Helping the End Clients to be Financially Compliant
  • Resolving issues pertain to the usage of the Platform

TEAM




Subhalakshmi is the Founding Member of InQube RMS 4.0 – A start-up focused on the Relationship Management Services with AI based learning, specializing in the area of Financial Reforms in India. Currently her Team supports more than 100 top level Corporates of repute and is a Partner with one of the largest Global Consulting Firm as well as one of the largest Private Sector Bank.


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Kalpadip is the Founding Member of InQube RMS 4.0 – A start-up focused on the Relationship Management Services with AI based learning, specializing in the area of Financial Reforms in India. Currently his Team supports more than 100 top level Corporates of repute and is a Partner with one of the largest Global Consulting Firm as well as one of the largest Private Sector Bank.


Read More >